By placing an order with BucciXchange.com I agree to these Terms and Conditions:

1. Credit Card Orders

Credit card orders we can only ship to the billing address on the credit card. Please, do not list a different shipping address, it will only result in a delay or a cancellation of your order.

In filling out the charge card information, please be certain that the name exactly matches the name on the card and the expiration date is correct. It's also important that you include your phone number in case we need to speak with you about your order.

If you have a PO Box billing address, please call your credit card company and add your home address as an additional shipping address, otherwise we will not be able to ship the order.  Please specify about the additional address in the 'Additional Comments' section when you are placing an order.

The credit card that you specify for your purchase will only be charged if the merchandise is available. 

 
2. Check or Money Orders (No COD's)

Please make all money orders, personal checks or certified checks payable to "Bucci Exchange". Please send all payments to:

Bucci Exchange
544   W. Roosevelt Rd
Chicago, IL 60607
In order to clear the payment, we require 7 business days for a clearance of money orders, 14 business days for a clearance of personal checks and 4 business day for a clearance of certified checks. Upon the receipt and clearing of the full payment, we will ship the merchandise.

Please be aware that for "Prepaid" orders the merchandise will be placed on hold only after we receive the payment and are awaiting clearance of the payment. In a case that the merchandise is sold between the time of the order and the time the payment is received, the check or money order will be returned to the customer. If the payment is not received within 7 days, the order will be considered cancelled. 

 
3. Western Union Money Transfer Orders

We require 1 day to pick up a Western Union money transfer.  Please call us at 312-566-9616 before making the transaction.  Our representative will give you the name of the person that will pick-up your payment.  Please do not put our company name or any other names on the transfer, otherwise we might not be able to pick-up the money.  Please call us back with the contol number, your name, exact address and phone number.  We will ship the merchandise the same day that we collect the payment. 

 
4. Returns

We will only accept unused, unworn, in original packaging, with all original packaging materials (shoe horns, shoes bags, etc.), re-sellable merchandise for exchange or refund, when received by us within 15 days of the original shipping date to you.

If the merchandise is not returned to us within 15 days according to above guidelines, it is considered a FINAL SALE. Also if a special discount is given to a customer, then the shoe is considered to be a FINAL SALE.

All returns must be pre-authorized. An authorization code can be obtained by e-mail at sales@buccixchange.com or by calling Customer Service at 312-566-9616.  In the e-mail please specify the purchase date, the item and the reason for the return or exchange. Merchandise returned without authorization number will be refused.

Freight must be pre-paid, fully insured for the purchase price and the merchandise must be in the original packaging. The return authorization number must be clearly marked on the outside of the shipping carton.  We will not be responsible for packages that are lost or damaged when returned to us by a customer.

Please include a copy of the receipt and a note stating what would like us to do, exchange or refund.

All returns should be sent to:

Bucci Exchange
544 W. Roosevelt Rd
Chicago, IL, 60607

Upon reception and satisfactory examination of returned merchandise, a refund or an exchange will be issued to the customer.

If you do not comply with our return policy, we reserve the right not to ship you other merchandise. 

 
5. Refunds

No freight charges or return freight charges are refundable for any reason, except shipping error on our part.

Credit card payments will be credited only to the card used in the original purchase. Allow 1-2 billing cycles for the credit to appear on your statement.

Pre-paid and Western Union Money Transfer purchases will be refunded by a company check. The check will be issued to the name and sent to the address used in the original purchase. Allow 10-14 days for the check to arrive.

Allow 2 days processing time for refunds on the merchandise bought at buccixchange.com and returned to our store.